About Softtek

Founded in 1982, Softtek is a integral provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry.

For more information on what we do, who we are, and career opportunities, visit www.softtek.com

.NET Application Support Engineer (Azure)

Technical Requirements

- 3+ years in Application Support, Production Support, or .NET Support roles within enterprise environments.
- Strong experience supporting and maintaining applications developed with:C#, .NET Framework and/or .NET Core / .NET 6+, ASP.NET MVC, ASP.NET Web API. Ability to monitor applications, analyze logs, identify issues, and participate in troubleshooting activities.
- Azure (Required). Experience supporting and deploying applications on Microsoft Azure. Knowledge of Azure App Services, Azure Storage Accounts, Azure Monitor, Application Insights, Azure DevOps, Service Bus
- Experience with Git version control.
- SQL knowledge, including:Queries, Stored Procedures (SPs), Views, Joins, Application configuration and parameterization, Data analysis and validation
- Basic knowledge or hands-on experience with AI tools such as: Microsoft Copilot, ChatGPT, Azure OpenAI

Nice to Have

- Experience with incident management platforms such as: ServiceNow, Jira.

Language Requirements

- Advanced English (mandatory).

Responsibilities

- Provide support for applications developed in .NET.
- Monitor the stability, performance,



and availability of business-critical applications.
- Investigate, diagnose, and resolve production incidents.
- Perform Root Cause Analysis (RCA) and recommend preventive actions.
- Participate in troubleshooting and problem resolution activities.

Location:

Mexico: Hybrid work arrangement. Offices in Guadalajara, Mexico City (CDMX), Monterrey, Aguascalientes, Ensenada, or Mérida.

Softtek’s attractive healthcare & benefits package

- 5 Insurance benefits with full coverage: Major Medical Insurance, with UNLIMITED coverage guarantee, Minor Medical Expenses, for you and your family, Urgent Care Insurance, Life Insurance and Permanent Disability Support, Funeral Service Insurance.
- Christmas bonus: 25 days.
- Maternity Leave (12 weeks +2 weeks more than standard)
- Paternity Leave (10 days).
- Grocery Vouchers.
- Saving Funds.
- Personal Loans with interest rate lower than the bank.
- Car insurance, for you and your family, 50% lower cost than market price.
- Softtek Contigo Program:Exclusive membership with multiple benefits: nutrition, legal, medical, and psychological assistance, discounts in health, entertainment, education, etc.; home assistance services; pet veterinary assistance, anti-rabies vaccine, pet funeral; and much more.

Wellness & Wellbeing:

- Wellness Hub: nutrition, physical and emotional support. Make a difference with our social missions.

Softtek Community: Diverse, inclusive and fun.

At Softtek, we recognize that talent is diverse, we respect each person's life condition, and we promote equity in treatment and opportunities without discrimination.

Join the Softtek team and visit our page https://www.softtek.com/transcend to learn more about our Diversity and Inclusion Policy.

📌 .NET Application Support Engineer (Azure) (México)
🏢 SOFTTEK
📍 México