En ABB , ayudamos a las industrias a funcionar de forma más optimizado y limpia, y cada una de las personas que trabajan aquí lo hace posible. Estarás capacitado para liderar, apoyado para crecer y orgulloso del impacto que creamos juntos. Únete a nosotros y ayuda a que funcione lo que hace funcionar el mundo.

Este Puesto Reporta a Planning & Fulfillment Manager

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Your Role And Responsibilities In this role, you will have the opportunity to manage internal and external customer service activities, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership and increase customer satisfaction.

You will also showcase your analytical skills by analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information, and takes appropriate actions to improve process efficiency.

The work model for the role is: #L-Onsite

This role is contributing to the Electrification business in Apodaca, Nuevo León, Mexico . The main stakeholders are internal and external customers, Sales, Operations, Supply Chain, Production, Finance, Engineering, Customer Service, and other cross-functional teams .

You Will Be Mainly Accountable For

- Managing the resolution of customer issues, including order, technical, and payment-related issues.
- Overseeing post-sales and customer claims management and ensuring the issues in factories are addressed.
- Providing appropriate solutions for customer requests and overseeing the coordination with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account blocks and suspensions, etc.




- Ensuring the documentation related to orders is collected and archived, and assumptions and decisions made during the process are recorded in the systems, within your area of responsibility.

Our team dynamics You will become part of a customer-centered, collaborative team that works closely with multiple functions and customer-facing groups. You will have the opportunity to lead a team, improve customer relationships, and help improve the order management process in a manufacturing environment.

Qualifications For The Role

- Bachelor’s degree in Industrial Engineering, Business Administration, Engineering, Supply Chain, or a related field.
- 5+ years of experience in Order Management, Customer Service, Customer Relationship Management, or a related field within a manufacturing environment.
- Experience with Make-to-Order (MTO), customized, or made-to-specification manufacturing processes.
- Solid experience in CRM and customer relationship management, including customer escalations and cross-functional coordination; CRM certification is a plus.
- Advanced knowledge of SAP, with experience in SAP transformation/migration projects preferred, and proficiency in Power BI.
- Background in Project Management, with well-developed organizational, methodical, problem-solving, and continuous improvement skills.
- Solid leadership, communication, presentation, and stakeholder management skills, with experience developing and motivating teams.
- Advanced English

Construir un futuro más limpio e inteligente requiere todo tipo de mentes: las curiosas, las valientes y las creativas. Por eso acogemos a personas de todos los orígenes y experiencias. ¿Listo para causar impacto?

Presenta tu candidatura hoy mismo o visita https://www.abb.com para saber más sobre el impacto de nuestras soluciones en todo el mundo.

📌 Order Management Leader-ELECTRIFICATION (Ciudad Apodaca)
🏢 ABB
📍 Ciudad Apodaca