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CEVA Logistics provides integral supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Job Purpose

To independently manage and coordinate international freight forwarding operations across Ocean, Air, Import, and Export shipments, ensuring operational excellence, customer satisfaction, compliance, and efficient end-to-end shipment execution while contributing to process improvement, operational performance, and team collaboration within the Shared Service Center (SSC).

Key Reponsibilities

Manage end-to-end Ocean and Air Import & Export shipments, ensuring timely and accurate operational execution.
Coordinate bookings, transportation arrangements, shipment tracking,



and milestone updates with carriers, agents, vendors, and customers.
Review, prepare, and validate shipping and customs documentation to ensure compliance with international trade and regulatory requirements.
Maintain proactive communication with customers and stakeholders regarding shipment status, delays, escalations, and operational solutions.
Resolve operational issues, service failures, and documentation discrepancies with a solution-oriented and customer-focused approach.
Ensure operational KPIs, productivity targets, service quality standards, and SOP compliance are consistently achieved.
Support continuous improvement initiatives by identifying process gaps, recommending efficiencies, and contributing to operational excellence projects.
Collaborate cross-functionally with Customer Service, Sales, Pricing, Finance, Customs, and Leadership teams to ensure seamless freight forwarding operations and high customer satisfaction.

Education & Qualifications

1. Bachelor’s degree in:
• International Business
• International Trade
• Business Administration
• Transportation or related field

2. Basic knowledge of Incoterms and international logistics processes.

3. English skills
• Basic to intermediate English proficiency (written and verbal).
• Ability to understand and respond to operational emails and shipment-related communications in English.
• Ability to communicate basic shipment updates with overseas agents, carriers, and internal stakeholders.
• Understanding of common freight forwarding and logistics terminology in English.
• Ability to participate in basic operational meetings or calls.

Experience

1. 1 to 3 years of experience in Freight Forwarding operations.
2. Experience handling Ocean and/or Air Import & Export shipments end-to-end.
3.



Experience coordinating with carriers, overseas agents, customers, and vendors.
4. Exposure to operational KPI management and customer service environments.
5. Experience working in a fast-paced logistics or SSC environment.

Knowledge and Skills

1. Strong understanding of international freight forwarding operations and shipment lifecycle management.
2. Knowledge of Ocean and Air Import & Export processes.
3. Understanding shipping documentation and customs compliance requirements.
4. Knowledge of Incoterms, carrier processes, and logistics terminology.
5. Ability to manage multiple shipments and priorities simultaneously.
6. Proficiency in Microsoft Office tools, especially Excel and Outlook.
7. Experience using freight forwarding systems (CargoWise or similar platforms).
8. Strong analytical, organizational, and problem-solving skills.

Soft Skills

1. Strong verbal and written communication skills.
2. Customer-focused mindset with strong service orientation.
3. Ability to work collaboratively in cross-functional and multicultural environments.
4. Strong time management and prioritization skills.
5. Ability to work under pressure and manage operational deadlines effectively.
6. Proactive attitude with accountability and ownership mentality.
7. Problem-solving and decision-making capabilities.
8. Adaptability and agility in changing operational environments.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

📌 Logistics Operations Administrator NORTAM (Ciudad de México)
🏢 Cma Cgm
📍 Ciudad de México