11 nov
|
Blue Yonder
|
Monterrey
11 nov
Blue Yonder
Monterrey
Scope ServiceNow (SNOW) for case and incident management.
Integrations: REST/SOAP APIs, EDI (X12/EDIFACT/XML), and file transfer protocols supporting carrier collaboration, load tendering, and ERP connectivity.
What You'll Do: Own Customer Cases End-to-End: Act as the primary techno-functional Point of Contact (POC) for integral customer cases, ensuring swift triage, rigorous troubleshooting, and adherence to strict SLA and MTTR targets.
Perform Deep Technical Diagnostics: Analyze product source code, design specifications, database performance, and integration logs to isolate defects and configuration bottlenecks.
Manage
📌 Sr Support Engineer 1 (Monterrey)
🏢 Blue Yonder
📍 Monterrey