Technical Support Specialist – Mobile Phone Repair About the Role We are looking for a Technical Support Specialist with 1–2 years of hands-on experience in smartphone repair, particularly motherboard-level diagnostics, BGA reballing, motherboard recovery, and baseband reflow techniques.
Key Responsibilities Diagnose and repair smartphone hardware and software issues.
Perform motherboard-level repairs, including reballing, motherboard recovery, and baseband reflow when technically appropriate.
Use diagnostic tools, schematics, and boardviews to identify hardware failures.
Provide technical support to repair technicians and service centers.
Maintain repair quality standards and technical documentation.
Identify recurring failures and recommend corrective actions.
Requirements 1–2 years of experience in smartphone or consumer electronics repair.
Practical knowledge of BGA reballing, motherboard recovery, microsoldering, and baseband diagnostics.
Experience using soldering stations, hot-air rework equipment,



and microscopes.
Understanding of smartphone hardware architecture and board-level troubleshooting.
Strong analytical and problem-solving skills.
Intermediate English proficiency.
Education A technical degree or bachelor's degree in one of the following fields is preferred: Electronics Technology / Technical Degree in Electronics Electronic Engineering Electronic Systems Engineering Telecommunications Engineering Mechatronics Engineering Technical Degree in Electronic Maintenance Associate Degree (TSU) in Electronics Candidates with equivalent hands-on repair training and proven motherboard-level repair experience will also be considered.
Preferred Experience Android smartphone repair.
Experience reading electronic schematics and boardviews.
Practical experience with BGA rework and component-level diagnostics.

📌 Technical Support Specialist – Mobile Phone Repair (Xico)
🏢 TRANSSION MEXICO
📍 Xico