About the Role
Our client, WhatJobs Direct, is seeking a skilled and motivated IT Support Technician to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This role is fully remote, allowing you to work from any location while ensuring the smooth operation of our technological infrastructure. You will be responsible for diagnosing and resolving technical hardware and software issues, installing and configuring systems, and managing user accounts. The idóneo candidate possesses strong problem-solving skills, excellent communication abilities, and a comprehensive understanding of IT systems. If you are passionate about technology and thrive in a flexible, remote work environment, this position in Puebla, Puebla offers a fantastic career path.

Key Responsibilities





Respond to requests for technical assistance across various communication channels (phone, email, chat).

Diagnose and resolve technical hardware and software issues efficiently.

Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.

Manage user accounts, permissions, and access rights.

Guide end-users through problem-solving processes.

Identify and elevate situations requiring urgent attention to the appropriate resources.

Stay current with system information, changes, and updates.

Maintain inventory of IT equipment and supplies.

Document internal procedures and solutions for common IT issues.

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