Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics.
We partner with companies to push the boundaries of what's possible—together.
At Slalom we are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways.
We're hiring a Mexico-based BusinessOperations Analyst to support day-to-day operations for some of Slalom's largest client accounts.
You will execute and improve repeatable processes, coordinate onboarding and offboarding, manage time entry and invoicing, and deliver accurate reporting.
This is an analyst-level role adecuado for a detail-obsessed, proactive problem solver and clear communicator.

What You'll Do
Onboarding coordinationInitiate client-required background checks and track completionRequest and manage client credentials and system accessCoordinate ordering, shipment, and receipt confirmation of client hardwareDocument and track all onboarding steps to SLA, escalating blockers promptlyOffboarding coordinationDisable client credentials and system access per policyTrack hardware return and reconcile inventory statusClose out time entry, billing, and project records as requiredEngagement management supportPartner with the Engagement Management Office on project setup, change orders, contract signature status, internal bill codes, and time reconciliationMonitor time entry compliance and reconcile discrepancies across client and Slalom systemsValidate billing data, prepare invoice packages,



and resolve exceptions with account teams and financeData hygiene and reportingMaintain Salesforce opportunity hygiene and pipeline updatesRefresh weekly engagement financial reports and explain them (accruals, pipeline projections, actuals vs. plan)Build and maintain ad hoc and recurring reports in Excel; assist with Salesforce and Power BI dashboardsProcess excellenceDocument SOPs, checklists, and runbooks; propose improvements toreduce cycle time and errorsTrack and meet SLAs; proactively communicatestatus, risks, and mitigation plans to stakeholdersStakeholder communicationPartner closely with US-based account teams, consultants, and operations/finance stakeholdersRespond to complex questions, triage issues, and drive resolution across systems and teamsWhat You'll Bring2-3 years of professional experience in operations or similar rolesFluent English; clear, concise interpersonal, verbal, and written communication skillsIntermediate to advanced Microsoft Excel skillsComfort working in business applications; familiarity with Salesforceand PowerBI is a plusExperience with time entry, invoicing, or financial reporting is a plusSelf-starter mindset with bias to action and a service-oriented approachScrupulous attention to detail, able to develop and maintain highly organized work environment and manage multiple requests and deadlinesMinimum two days a week on-site at the Slalom officeAbout UsSlalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always.
From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.
What sets us apart?
We believe work should be challenging and fulfilling, not perfect, but possible.
That's why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.
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📌 Analyst, Business Operations (México)
🏢 Slalom
📍 México