About the Role Our client, a dynamic online retailer with a strong presence in the lifestyle sector, is seeking an enthusiastic and customer-focused Online Customer Experience and Support Specialist for their operations in Oaxaca City, Oaxaca . This role is crucial for ensuring a consistently positive and seamless experience for our online customers, from initial inquiry through post-purchase support. We are looking for an individual with excellent communication skills, a deep understanding of e-commerce best practices, and a passion for resolving customer issues efficiently and effectively. If you thrive in a fast-paced digital environment and are dedicated to customer satisfaction, this position offers a rewarding opportunity to contribute to our growing brand.
Key Responsibilities Respond to customer inquiries and provide support via email, chat, and phone in a timely and professional manner.
Troubleshoot and resolve issues related to online orders, product information, and website navigation.
Process returns, exchanges, and refunds according to company policy.
Document all customer interactions and resolutions accurately in the CRM system.
Assist customers with product selection and provide recommendations.
Identify trends in customer inquiries and provide feedback to improve products and services.
Contribute to the development and maintenance of FAQs and self-service resources.




Ensure a high level of customer satisfaction through empathetic and effective communication.
Collaborate with internal teams (e.g., logistics, marketing) to resolve customer issues.
Stay updated on company products, promotions, and policies.
Requirements High school diploma or equivalent; some college education is preferred.
Proven experience in customer service, preferably in an e-commerce or online retail environment.
Excellent written and verbal communication skills in Spanish.
Strong problem-solving abilities and attention to detail.
Proficiency in using computer systems, including email, chat platforms, and CRM software.
Ability to multitask and manage time effectively in a fast-paced setting.
A positive attitude and a genuine desire to help customers.
Familiarity with online shopping platforms and digital customer service tools.
Ability to work independently and as part of a team.
Residency in or near Oaxaca City, Oaxaca .
Benefits Our client offers a competitive salary, comprehensive health benefits, opportunities for professional development and training, a friendly and supportive work environment, and the chance to be part of a growing online business. We believe in fostering a culture that values both employee well-being and customer satisfaction. This role in Oaxaca City provides a great platform to excel in online customer service.

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📌 Especialista en Experiencia del Cliente y Soporte Online (Oaxaca)
🏢 Placements24
📍 Oaxaca