About the Role

Our client, a prominent business services provider, is seeking a motivated Junior IT Support Technician with networking skills to join their team in Chihuahua . This role is perfect for recent graduates or individuals with foundational IT knowledge looking to gain practical experience in technical support and network infrastructure. You will be responsible for providing first-line support to employees, troubleshooting hardware and software issues, and assisting with network maintenance. This is an excellent opportunity to grow your IT career within a supportive and technically advanced organization.

Key Responsibilities

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, over the phone, via email, or chat.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve technical problems.
- Manage and maintain user accounts, permissions, and access rights.
- Install, configure, and troubleshoot network devices (routers, switches, access points).
- Monitor network performance and implement basic network maintenance tasks.
- Assist in the setup and configuration of new workstations and peripherals.
- Document all technical issues and resolutions in the helpdesk system.




- Provide guidance and support to end-users on how to use various technological solutions.

Requirements

- High school diploma or equivalent; a degree or certification in IT, Computer Science, or a related field is preferred.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Experience with helpdesk ticketing systems is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively.
- Must be reliable, punctual, and able to work collaboratively in a team environment.
- Willingness to learn and stay updated with new technologies.
- Must be able to work on-site in Chihuahua .

Benefits

Our client offers a competitive starting salary, comprehensive training programs to enhance technical skills, and opportunities for career advancement within the IT department. Employees receive a benefits package that may include health insurance and paid time off. You will join a collaborative team in Chihuahua , contributing to the smooth operation of the company's IT infrastructure. This role is an excellent launchpad for a career in IT support and network administration.

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📌 Técnico de Soporte TI Junior con Habilidades de Redes (Chihuahua)
🏢 Placements24
📍 Chihuahua