Join the Team! Are you looking for a stable opportunity with growth opportunities, benefits, and a positive work environment? We are hiring Bilingual Customer Service Agents for a 100% Home Office opportunity in Aguascalientes. Join a company that values your professional development, well-being, and growth.

RESPONSIBILITIES

What will you do in this role? As a Bilingual Customer Service Agent, you will:

- Provide personalized, high-quality customer service in English and Spanish.
- Actively listen to customers and resolve inquiries with empathy and professionalism.
- Provide clear and accurate information while supporting customer needs.
- Focus on delivering a positive customer experience from the first interaction.
- Manage multiple tasks while maintaining service quality and attention to detail.

QUALIFICATIONS

What are we looking for?

- English proficiency: B2+ / C1 (spoken and written).
- Completed high school diploma.
- Strong communication and customer service skills.
- Problem-solving skills and attention to detail.
- Basic knowledge of MS Office and internet tools.
- Ability to type at least 25 words per minute with 90% accuracy.
- Customer service or Call Center experience is preferred.
- Availability to work 100% Home Office with flexible/rotating schedules.




- Must be 18 years or older.
- Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.
- Must reside in Aguascalientes.

WHAT WE OFFER

- Hourly pay: MXN $75 per hour + performance bonus.
- 100% paid training from day one.
- Statutory benefits.
- Career growth and professional development opportunities.
- Free access to University and Coursera.
- Support and guidance from our Care Coaches.
- Employee referral bonus program.
- Collaborative and multicultural work environment.
- 100% Home Office position.

VIRTUAL INTERVIEW REQUIREMENT

Candidates participating in the recruitment process virtually are required to turn on their camera during the interview.

-Requerimientos- Educación mínima: Educación media superior -Bachillerato General 1 año de experiencia Idiomas: Inglés Edad: entre 18 y 55 años Conocimientos: Capacidad de asesorar, Empatía, Toma de decisiones, Microsoft office, Servicio al cliente, Teams, Atención al cliente Palabras principal: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

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📌 Bilingual Customer Service Agent (Aguascalientes)
🏢 Qualfon
📍 Aguascalientes