Job Description:

We are seeking a dynamic individual to join our team as a Vendor Onboarding and Retention Specialist. In this role, you will be responsible for managing the onboarding process of new vendors to our v Card payment program and ensuring the retention of existing vendors by addressing any issues that may arise.

Responsibilities: New Vendor v Card Onboarding:

- Facilitate the onboarding process for new vendors to our v Card payment system.
- Verify vendor compatibility for v Card payments by processing the first scheduled payment.
- Address any issues that may arise during onboarding, such as fees, vendor unreachability, or acceptance issues.
- Update and correct remit details as necessary, including phone numbers and email addresses.
- Investigate the possibility of migrating phone vendors to email or portal payments.

Automatic Email Failure Monitoring:
- Monitor failed email notifications for vendors set to receive email payments.
- Connect with vendors to update their email information on file.





Automatic v Card Follow-ups:
- Follow up with vendors through email and phone calls to confirm receipt of email payments.
- Use follow-ups as an opportunity to validate and update email information on file.

Vendor Retention:
- Contact vendors with churn action items to validate the churn reason and attempt to retain them.
- Address specific situations, such as vendors charging credit card fees or being unreachable by phone.
- Confirm vendors' acceptance of v Card payments and address any issues regarding acceptance.

Qualifications:
- 1-2 years experience in payment processing, vendor management, onboarding, or retention roles.
- Excellent written and verbal communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Ability to work independently and prioritize tasks effectively.

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📌 Vendor Services Specialist (Chihuahua)
🏢 Ottimate
📍 Chihuahua