About the Role Our client, a fast-growing e-commerce platform specializing in regional products, is seeking a meticulous and proactive Coordinador de Última Milla y Entregas Locales Remoto. This position is fully remote and requires an individual with excellent organizational skills and a strong understanding of local delivery logistics. You will be responsible for coordinating the final stage of the delivery process, ensuring timely and accurate fulfillment of orders to customers within designated local areas, and managing relationships with local delivery partners. The idóneo candidate is adept at managing operations from a distance, optimizing delivery efficiency, and ensuring a positive customer experience for our clients across various regions through seamless last-mile execution.
Key Responsibilities Coordinate and manage all aspects of last-mile delivery operations for designated local territories.
Liaise with a network of local delivery partners (couriers, drivers) to schedule and track deliveries.
Ensure timely and accurate fulfillment of customer orders, meeting established service level agreements (SLAs).
Monitor delivery performance, identify bottlenecks,



and implement solutions to improve efficiency and reduce delivery times.
Manage order allocation and dispatching processes, optimizing routes and resource utilization.
Handle customer inquiries and resolve issues related to deliveries promptly and professionally.
Maintain accurate records of delivery status, driver performance, and customer feedback.
Collaborate with warehouse and customer service teams to ensure a smooth end-to-end delivery process.
Analyze delivery data to identify trends and opportunities for operational improvements in local delivery networks.
Stay informed about best practices and technologies in last-mile logistics.
Requirements High school diploma or equivalent; a degree or certification in Logistics or Business Administration is a plus.
Minimum of 2 years of experience in logistics coordination, delivery management, or operations, with a focus on last-mile delivery.
Proven experience in coordinating local delivery operations and managing delivery partners.
Strong understanding of last-mile logistics challenges and optimization strategies.

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