About the Role

Our client is seeking a proactive and results-oriented Ejecutivo de Soporte y Retención de Clientes to join their fully remote team. This role is pivotal in ensuring client satisfaction, minimizing churn, and fostering long-term loyalty. You will be responsible for managing a portfolio of clients, understanding their needs, and providing proactive support to ensure they derive maximum value from our services. We are looking for individuals with strong communication skills, a deep understanding of customer success principles, and a commitment to delivering exceptional service. This is an excellent opportunity to work from anywhere within Mexico and contribute to the growth of a dynamic company.

Key Responsibilities

- Manage a portfolio of clients, acting as their primary advocate and point of contact.
- Proactively engage with clients to ensure their success and satisfaction with our products/services.




- Identify at-risk clients and develop strategies to improve retention and prevent churn.
- Conduct regular check-ins and business reviews to assess client needs and satisfaction.
- Educate clients on product features, best practices, and new updates.
- Collaborate with sales, product, and support teams to resolve client issues and enhance the overall experience.
- Gather client feedback and insights to inform product development and service improvements.
- Achieve key performance indicators related to client retention, satisfaction, and expansion.
- Onboard new clients effectively, setting them up for success from the start.
- Document client interactions and maintain accurate records in the CRM system.

Requirements

- Minimum of 3 years of experience in customer success, account management, or client retention roles.
- Proven

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📌 Ejecutivo Retenciones (Monterrey)
🏢 TYT LOGISTICA Y SERVICIOS SA DE
📍 Monterrey