Customer Service Rep Company: Tri Mas Packaging S. de de - San Miguel Primary Location: Calle Circuito Corral de Piedras, Manzana 1, Lote 16, San Miguel de Allende, Guanajuato 37888 MEX Employment Type: Salaried | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Main Duties & Responsibilities The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs, as well as establish and maintain an excellent working relationship with customers and co-workers.
Primary Duties and Responsibilities: Promptly process customer orders. Respond to customer inquiries. Place and expedite customer orders based on requirements.



Follow progress of orders through the plant in accordance with production schedules. Anticipate delivery challenges and take appropriate correction action. As required, contact Shipping and/or Production Supervisor in connection with special handling, availability of material, shortages and vendor delivery promises. Provide necessary follow-up with the customer and initiate correspondence. Assist in resolving pricing / invoicing questions and complaints. Analyze individual solutions and take appropriate action to ensure the customer needs are met. Access, update and maintain records for individual customer accounts. Assist with the development and implementation of goals and plans of action consistent with management directives.

📌 Customer Service Rep (San Miguel de Allende)
🏢 TriMas
📍 San Miguel de Allende