Ayer

Our client is seeking an attentive and resourceful Agente de Soporte al Cliente Remoto to join their fully remote operations, supporting a diverse customer base from anywhere. This role is fundamental in addressing customer inquiries, resolving issues, and ensuring a seamless service experience. You will be empowered to provide timely and accurate assistance, fostering customer loyalty and satisfaction. This position is ideal for individuals who are self-motivated, possess strong communication skills, and are adept at problem-solving within a flexible, remote-first work environment, contributing to the company's commitment to exceptional customer care delivered globally and efficiently, ensuring every client feels valued and supported.

About the Role

Our client is seeking an attentive and resourceful Agente de Soporte al Cliente Remoto to join their fully remote operations, supporting a diverse customer base from anywhere. This role is fundamental in addressing customer inquiries, resolving issues, and ensuring a seamless service experience. You will be empowered to provide timely and accurate assistance, fostering customer loyalty and satisfaction. This position is adecuado for individuals who are self-motivated, possess strong communication skills, and are adept at problem-solving within a flexible, remote-first work environment,



contributing to the company's commitment to exceptional customer care delivered globally and efficiently, ensuring every client feels valued and supported.

Key Responsibilities

- Responder consultas de clientes a través de múltiples canales (teléfono, email, chat).
- Resolver problemas y quejas de clientes de manera eficiente y profesional.
- Proporcionar información detallada sobre productos y servicios.
- Documentar las interacciones con los clientes y las soluciones proporcionadas.
- Identificar tendencias en las consultas de los clientes y reportarlas para mejora continua.
- Colaborar con otros departamentos para asegurar la resolución completa de los casos.

Requirements

- Experiencia previa en atención al cliente o un rol similar.
- Excelentes habilidades de comunicación verbal y escrita en español.
- Capacidad para escuchar activamente y empatizar con las necesidades del cliente.
- Habilidad para manejar situaciones difíciles con calma y profesionalismo.
- Conocimiento de herramientas de soporte al cliente y CRM.
- Entorno de trabajo remoto con conexión a internet confiable.

Benefits

- Salario competitivo y oportunidades de desarrollo profesional.
- Trabajo 100% remoto , ofreciendo flexibilidad total.
- Capacitación integral en productos y técnicas de servicio.
- Formación continua y acceso a recursos de aprendizaje.
- Cultura de apoyo y colaboración entre colegas remotos.

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📌 Guardia 24 X 48 (San Pedro Tlaquepaque)
🏢 Capital Humano Rimara
📍 San Pedro Tlaquepaque