This is a remote position.
RMG Talent is recruiting Japanese-speaking Customer Service Agents for a customer-experience operation supporting clients across travel, hospitality and related service channels. Work from home anywhere in Malaysia.
Location: Malaysia — work from home (anywhere in Malaysia) Employment: Full-time, permanent Vacancies: up to 30 Start: first week of December 2026 (offers targeted by 20 November 2026) Salary: RM9,150 per month (includes RM1,650 monthly allowance)
Responsibilities Handle inbound customer contacts (voice and/or digital channels as assigned) in Japanese and English.
Resolve booking, travel, hospitality or service queries accurately and empathetically.
Follow documented processes, quality standards and CRM workflows.
Work rotational shifts, including weekends.
Escalate complex cases appropriately and contribute to a positive customer experience.
Requirements Excellent Japanese and excellent English.




At least 1 year of customer-facing experience.
Comfortable with rotational shifts, including weekends.
Able to work from home anywhere in Malaysia, or overseas with confirmed visa eligibility for Malaysia.
Preferred: background in travel, hospitality, airline, booking-platform or BPO / contact-centre environments.
Visa eligibility (overseas applicants): degree plus at least 3 years' relevant experience, or diploma plus at least 5 years' relevant experience. Visa processing takes at least 2 weeks; start timing must allow for this.
Benefits Monthly package of RM9,150 including RM1,650 monthly allowance.
Work from home anywhere in Malaysia.
Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts.

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📌 Japanese Customer Service Agent — Malaysia (Work from Home) (Xico)
🏢 RMG Talent
📍 Xico