About the Role

Our client is a fast-growing leader in the telecommunications sector, seeking a dedicated Remote Network Technical Support Engineer. This position is based entirely remotely, offering you the flexibility to work from anywhere within Mexico. You will be instrumental in providing expert technical assistance to our customers, troubleshooting complex network issues, and ensuring seamless connectivity. This role requires a deep understanding of network operations and a passion for delivering exceptional customer service in a virtual environment. You will be a key point of contact for resolving technical challenges, contributing to customer satisfaction and the overall performance of our client's network services. We value proactive problem-solvers who thrive in an independent, remote work setting.

Key Responsibilities

- Provide remote technical support to customers experiencing network-related issues via phone, email, and chat.
- Diagnose and resolve complex network problems, including connectivity, performance, and configuration issues.
- Escalate unresolved issues to higher-level support teams or engineering departments, providing detailed documentation.
- Assist customers with the setup and configuration of network devices and services.
- Maintain accurate and up-to-date records of customer interactions and resolutions in the CRM system.
- Develop and update technical documentation, FAQs, and troubleshooting guides for customer self-service.
- Proactively identify potential network issues and recommend preventative solutions.
- Collaborate with internal teams to ensure a unified and effective customer support experience.

Requirements

- Proven experience in technical support, preferably in the telecommunications or IT industry.




- Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP), and hardware.
- Experience troubleshooting routers, switches, modems, and other network devices.
- Excellent customer service skills, with a patient and empathetic approach.
- Proficiency in using remote support tools and ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Strong written and verbal communication skills in Spanish.
- Basic knowledge of network security principles is a plus.
- High school diploma or equivalent; technical certifications are advantageous.

Benefits

- Fully remote position, offering significant flexibility.
- Competitive annual salary.
- Health insurance coverage.
- Opportunities for career advancement within a growing company.
- Access to online training and development resources.
- Work with a supportive and international team.
- Contribution to impactful telecommunications solutions from the comfort of your home.

Our client, WhatJobs Direct, is actively seeking a motivated Ingeniero/a de Soporte Técnico en Redes to join our globally distributed, remote-first team. This role is crucial for providing exceptional technical support and troubleshooting assistance to our clients regarding their telecommunications networks.



You will be the primary point of contact for resolving complex network issues, ensuring seamless connectivity and optimal performance for our users worldwide. The adecuado candidate possesses a strong foundation in networking concepts, excellent diagnostic skills, and a passion for customer service. Working remotely, you will leverage your expertise to remotely diagnose and resolve hardware and software issues, guide users through technical processes, and contribute to our knowledge base. This is a unique opportunity to grow your career in a fully remote environment, collaborating with a talented team and making a significant impact on client satisfaction and network integrity. Our client is committed to providing a flexible and supportive remote work experience, empowering you to succeed from anywhere.

About the Role

Our client, WhatJobs Direct, is actively seeking a motivated Ingeniero/a de Soporte Técnico en Redes to join our globally distributed, remote-first team. This role is crucial for providing exceptional technical support and troubleshooting assistance to our clients regarding their telecommunications networks. You will be the primary point of contact for resolving complex network issues, ensuring seamless connectivity and optimal performance for our users worldwide. The ideal candidate possesses a strong foundation in networking concepts, excellent diagnostic skills, and a passion for customer service. Working remotely, you will leverage your expertise to remotely diagnose and resolve hardware and software issues, guide users through technical processes, and contribute to our knowledge base. This is a unique opportunity to grow your career in a fully remote environme

📌 Técnico De Redes, Voz Y Fibra (México)
🏢 The BIG Jobsite
📍 México