WhatJobs Direct is seeking a dedicated and experienced Agente de Soporte Remoto Global to join our expanding, fully remote team. This position is ideal for individuals passionate about providing exceptional customer support from the convenience of their home office. As a remote-first company, we empower our employees with the flexibility and resources needed to excel. You will be the first point of contact for customers worldwide, addressing their inquiries and resolving issues with professionalism and efficiency. We are looking for candidates with outstanding communication skills, a strong technical aptitude, and a commitment to customer satisfaction. Join our client and become a vital part of a global support network, contributing to an excellent customer experience from anywhere in Mexico.

About the Role

WhatJobs Direct is seeking a dedicated and experienced Agente de Soporte Remoto Global to join our expanding, fully remote team. This position is adecuado for individuals passionate about providing exceptional customer support from the convenience of their home office. As a remote-first company, we empower our employees with the flexibility and resources needed to excel. You will be the first point of contact for customers worldwide, addressing their inquiries and resolving issues with professionalism and efficiency. We are looking for candidates with outstanding communication skills, a strong technical aptitude, and a commitment to customer satisfaction. Join our client and become a vital part of a global support network, contributing to an excellent customer experience from anywhere in Mexico.

Key Responsibilities

- Provide comprehensive customer support via email, chat, and phone to a global customer base.
- Troubleshoot technical and non-technical issues, offering effective solutions.
- Document all customer interactions,



issues, and resolutions meticulously in the CRM.
- Ensure prompt and accurate responses to customer inquiries, maintaining high satisfaction levels.
- Collaborate with internal teams to resolve complex customer problems.
- Stay current with product updates, company policies, and support procedures.
- Contribute to building and maintaining a comprehensive knowledge base.
- Identify opportunities for service improvement and provide feedback to management.
- Adhere strictly to company policies, security protocols, and remote work guidelines.

Requirements

- Minimum of 2 years of experience in a customer support or technical support role.
- Excellent communication skills in Spanish, with a high level of proficiency in English (written and verbal).
- Strong problem-solving skills and the ability to diagnose and resolve issues effectively.
- Proficiency with CRM software and remote support tools.
- Ability to work independently, manage time efficiently, and meet performance targets.
- High school diploma or equivalent; a bachelor's degree is advantageous.
- Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
- Adaptable, patient, and committed to delivering outstanding customer service.
- Must reside in Mexico.

Benefits

- WhatJobs Direct offers a competitive salary and a comprehensive benefits package designed for our remote workforce.
- This includes health insurance, paid time off, and continuous training opportunities to foster professional growth.
- Enjoy the flexibility and work-life balance that comes with a fully remote role.
- Our client is committed to creating a supportive and engaging virtual work environment where your contributions are recognized and rewarded.
- This is an exceptional opportunity to build a successful career in global customer support from your home office.

📌 Estratega De Contenido Para Redes (México)
🏢 Dalia Mayoreo
📍 México