This is a remote position.

RMG Talent is recruiting Japanese-speaking Customer Service Agents for a customer-experience operation supporting clients across travel, hospitality and related service channels. Work from home anywhere in Malaysia.

Location: Malaysia — work from home (anywhere in Malaysia) Employment: Full-time, permanent Vacancies: up to 30 Start: first week of December 2026 (offers targeted by 20 November 2026) Salary: RM9,150 per month (includes RM1,650 monthly allowance)

Responsibilities

- Handle inbound customer contacts (voice and/or digital channels as assigned) in Japanese and English.
- Resolve booking, travel, hospitality or service queries accurately and empathetically.
- Follow documented processes, quality standards and CRM workflows.
- Work rotational shifts, including weekends.
- Escalate complex cases appropriately and contribute to a positive customer experience.

Requirements

- Excellent Japanese and excellent English.




- At least 1 year of customer-facing experience.
- Comfortable with rotational shifts, including weekends.
- Able to work from home anywhere in Malaysia, or overseas with confirmed visa eligibility for Malaysia.

Preferred:

background in travel, hospitality, airline, booking-platform or BPO / contact-centre environments.

Visa eligibility (overseas applicants): degree plus at least 3 years' relevant experience, or diploma plus at least 5 years' relevant experience. Visa processing takes at least 2 weeks; start timing must allow for this.

Benefits

- Monthly package of RM9,150 including RM1,650 monthly allowance.
- Work from home anywhere in Malaysia.
- Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts.

📌 Japanese Customer Service Agent — Malaysia (Atlacomulco)
🏢 RMG Talent
📍 Atlacomulco