About the Role
Our client is seeking a proactive and skilled Técnico de Soporte de Campo para Telecomunicaciones to serve the Toluca, State of Mexico region. This role is crucial for providing on-site technical support, installation, and maintenance of telecommunications equipment and services for our diverse client base. You will be the primary point of contact for resolving technical issues at customer locations, ensuring high levels of service and customer satisfaction. The idóneo candidate is technically adept, enjoys problem-solving, and can work independently in the field. This position requires a hands‑on approach and a commitment to delivering reliable telecommunications solutions. Your contribution will be vital to maintaining excellent service quality and customer trust.
Key Responsibilities Installing, troubleshooting, and repairing telecommunications equipment, including internet modems, routers, set-top boxes, and voice services.
Performing diagnostic tests on network connections and equipment to identify and resolve issues.
Ensuring proper functioning of all installed equipment and services at customer premises.
Educating customers on the use of their services and equipment.
Reading and interpreting technical documentation, service orders, and network diagrams.
Maintaining company vehicle, tools, and equipment in good working order.
Adhering to all company safety protocols and procedures while working on‑site.




Responding to customer service calls and completing assigned work orders within specified timeframes.
Providing feedback to management on recurring issues and potential service improvements. Requirements High school diploma or equivalent; technical training or certification in electronics or telecommunications is a significant advantage.
Previous experience in a field technician role, preferably within the telecommunications industry.
Knowledge of residential and business telecommunications services, including internet, cable TV, and voice.
Familiarity with hand tools, power tools, and testing equipment used in the field.
Strong understanding of basic networking principles.
Excellent customer service and communication skills.
Ability to work independently, manage time effectively, and navigate service areas efficiently.
Valid driver's license and a clean driving record.
Physical capability to work in various environments, including climbing ladders and lifting equipment. Benefits
Our client offers competitive compensation, health benefits, company-provided tools and vehicle, ongoing training, and opportunities for career advancement. This is a field-based position essential for serving our customers in the Toluca, State of Mexico area. Join our dedicated team and make a difference in connectivity.
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📌 Técnico De Soporte De Campo Para Telecomunicaciones (Toluca de Lerdo)
🏢 Placements24
📍 Toluca de Lerdo