About the Role
Our client, a rapidly expanding telecommunications company located in León, Guanajuato , is looking for a highly skilled and dedicated Level 3 Technical Support Specialist. This critical role involves diagnosing and resolving complex technical issues related to network infrastructure and telecommunications services. The successful candidate will be the primary point of contact for escalated technical challenges, requiring deep expertise in troubleshooting and problem-solving. You will work closely with engineering and operations teams to ensure the highest levels of service availability and customer satisfaction. This is an on-site position at our León headquarters, offering a stable and dynamic work environment.
Key Responsibilities Provide advanced technical support for network and telecommunications issues escalated from lower support tiers.
Diagnose and resolve complex hardware, software, and connectivity problems on enterprise-grade network equipment.
Analyze network performance data and identify root causes of recurring issues.
Collaborate with engineering teams to develop solutions for persistent or systemic problems.
Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
Participate in on-call rotations to provide 24/7 support for critical incidents.
Mentor and train junior support staff on technical procedures and best practices.




Identify opportunities for service improvements and recommend system upgrades or configuration changes.
Communicate effectively with customers and internal stakeholders regarding issue status and resolution.
Perform root cause analysis for major incidents and document findings and preventative measures. Requirements Associate's or Bachelor's degree in a relevant technical field, or equivalent work experience.
At least 4 years of experience in technical support, network administration, or a related telecommunications role.
In-depth knowledge of TCP/IP networking, routing protocols (e.g., OSPF, EIGRP), and switching technologies.
Experience troubleshooting issues with various network devices (routers, switches, firewalls) from major vendors.
Familiarity with Vo IP technologies and troubleshooting techniques.
Strong understanding of operating systems (Windows, Linux).
Excellent analytical, problem-solving, and diagnostic skills.
Exceptional customer service and communication skills.
Ability to work under pressure and manage multiple high-priority issues simultaneously.
Certifications like CCNA, Network+, or similar are highly advantageous. Benefits We offer a competitive salary
comprehensive medical benefits
paid vacation and holidays opportunities for professional growth within a leading telecommunications company in León, Guanajuato. #J-18808-Ljbffr

📌 Especialista En Soporte Técnico De Redes - Nivel 3 (León)
🏢 Placements24
📍 León