This is a remote position.

RMG Talent is recruiting a Japanese-speaking Quality Analyst for a customer-experience operation.

Work from home anywhere in Malaysia.

Location: Malaysia — work from home (anywhere in Malaysia)

Employment: Full-time, permanent

Vacancies: 1

Start: first week of December 2026 (offers targeted by 20 November 2026)

Salary: RM9,650 per month (includes RM1,650 monthly allowance)

Responsibilities

- Evaluate customer interactions against defined quality standards.
- Calibrate with team leaders and trainers; provide actionable coaching feedback.
- Track quality trends and contribute to process and knowledge improvements.
- Support a multilingual, shift-based operation including weekends.

Requirements

- Native Japanese speaker and excellent English.




- Quality assurance / quality monitoring experience in customer-facing or BPO environments.
- Able to work from home anywhere in Malaysia, or overseas if visa-eligible (degree + 3 years' relevant experience, or diploma + 5 years' relevant experience).
- Preferred: travel, hospitality, airline, booking-platform or BPO background.

Benefits

- Monthly package of RM9,650 including RM1,650 monthly allowance.
- Work from home anywhere in Malaysia.
- Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts.

📌 Japanese Customer Service Quality Analyst — Malaysia (Atlacomulco)
🏢 RMG Talent
📍 Atlacomulco