About the Role

Our client, a luxurious beachfront resort in Acapulco, Guerrero, is actively seeking a highly experienced and sophisticated Maître d'Hôtel Excepcional to lead their signature fine-dining restaurant. This role is critical to delivering an unparalleled guest experience, ensuring every diner feels welcomed, attended to, and delighted. The adecuado candidate possesses impeccable customer service skills, a keen eye for detail, and a thorough understanding of fine dining etiquette and operations. You will be the face of our client's premier dining venue, responsible for maintaining its distinguished reputation and elevating service standards. We are looking for a polished professional who can manage a team of service staff with grace and efficiency, ensuring seamless service from the moment guests arrive until their departure. The position based in scenic Acapulco, Guerrero offers a unique chance to manage service in a world-class setting, contributing to memorable dining occasions for a discerning clientele. Your leadership will be key to fostering an atmosphere of elegance and warmth.

Key Responsibilities

- Oversee all front-of-house operations for the fine-dining restaurant, ensuring exceptional service delivery.
- Manage, train, and schedule dining room staff, including hosts, servers, and bussers.
- Greet guests, escort them to tables, and ensure their dining experience is seamless and enjoyable.
- Handle guest inquiries, requests,



and resolve any service-related issues promptly and professionally.
- Maintain a high level of knowledge regarding menu items, wine pairings, and specials.
- Collaborate with the Executive Chef and culinary team to ensure smooth communication between kitchen and service staff.
- Ensure the dining room ambiance, including cleanliness and table settings, meets the highest standards.
- Manage reservations and seating arrangements to optimize table turnover and guest satisfaction.
- Develop and implement service training programs to enhance staff performance.

Requirements

- Extensive experience as a Maître d'Hôtel or similar front-of-house management role in fine dining.
- Exceptional interpersonal and communication skills, with a focus on guest relations.
- Strong leadership and team management capabilities.
- In-depth knowledge of fine dining service standards, etiquette, and wine.
- Ability to remain calm and effective in high-pressure situations.
- Excellent problem-solving skills and a proactive approach to guest satisfaction.
- Fluency in Spanish and English is highly preferred.
- Professional appearance and demeanor.
- Experience with reservation management systems.

Benefits

- Attractive salary and benefits package.
- The opportunity to work in a prestigious Acapulco, Guerrero establishment.
- Comprehensive training and professional development.
- Complimentary meals during shifts.
- Staff accommodation may be available.

📌 Maître d'Hôtel Excepcional (Acapulco de Juárez)
🏢 Placements24
📍 Acapulco de Juárez