Sezzle is hiring a Manager, Tier 2 Support to lead its escalation team, resolving complex shopper issues, and defining robust SOPs to ensure compliance and audit readiness. The role collaborates with Product, Risk, Payments, and Trust & Safety to reduce escalations and improve service levels.
Strong leadership, fintech knowledge, and familiarity with AI tools are essential. The position reports to the Director of Insights in Customer Experience, with a compensation range reflecting expert-level
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📌 Tier 2 Escalations Manager — Fintech Support Lead (México)
🏢 Sezzle
📍 México