This is a remote position.

RMG Talent is recruiting a Japanese-speaking Trainer for a customer-experience operation. Work from home anywhere in Malaysia. Location: Malaysia — work from home (anywhere in Malaysia) Employment: Full-time, permanent Vacancies: 1 Start: first week of December 2026 (offers targeted by 20 November 2026) Salary: RM10,650 per month (includes RM1,650 monthly allowance)

Responsibilities

- Design and deliver onboarding and ongoing training for Japanese-speaking customer service agents.
- Build and maintain training materials, assessments and knowledge content.
- Partner with quality and operations on performance gaps and new-process rollouts.
- Support a rotational-shift operation including weekends as required.

Requirements





- Excellent Japanese and excellent English.
- Training / facilitation experience in customer-facing or BPO environments.
- Able to work from home anywhere in Malaysia, or overseas if visa-eligible (degree + 3 years' relevant experience, or diploma + 5 years' relevant experience).

Preferred: travel, hospitality, airline, booking-platform or BPO background.

Benefits

- Monthly package of RM10,650 including RM1,650 monthly allowance.
- Work from home anywhere in Malaysia.
- Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts.

📌 Japanese Customer Service Trainer — Malaysia (Toluca de Lerdo)
🏢 RMG Talent
📍 Toluca de Lerdo