Guest Experience Specialist

Empresa : Jobgether
Tipo de empleo : Tiempo completo
Remote / Work from Home
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Esta posición está listada en nombre de una compañía partner, que gestiona todas las aplicaciones y los siguientes pasos. Nuestro partner está buscando un Guest Experience Specialist basado en México.

Como Guest Experience Specialist remoto, ayudarás a los clientes a convertir sus ideas de viaje en experiencias memorables y personalizadas.
No te reunirás con los viajeros para entender sus preferencias, intereses, presupuestos y expectativas.
A partir de ahí, investigarás destinos, alojamiento, actividades, transporte y otros elementos esenciales para el viaje.
Gestionarás las reservas y brindarás soporte atento antes, durante y después de cada viaje.
El papel combina servicio al cliente, planificación de viajes, ventas y construcción de relaciones en un entorno totalmente remoto.
También tendrás la oportunidad de construir tu base de clientes a través del networking, redes sociales y otros canales en línea.
Con horario flexible, formación, beneficios de viaje y una estructura de comisiones, este rol ofrece la oportunidad de desarrollar una carrera en torno a tu pasión por los viajes.

Accountabilities

- Consult with clients to understand their travel goals, preferences, interests, budgets, and specific requirements.
- Research destinations, accommodations, tours, activities, transportation, and other travel services to create tailored itineraries.
- Coordinate and manage bookings across the different components of a client's trip, ensuring accuracy and alignment with their expectations.
- Deliver personalized customer support before, during, and after travel, maintaining strong client relationships throughout the journey.
- Respond to travel-related questions, changes, and unexpected issues,



helping clients find effective solutions when challenges arise.
- Stay informed about travel trends, destinations, seasonal opportunities, promotions, and relevant industry developments.
- Promote travel services and generate new business through social media, networking, referrals, and other online channels.
- Manage your activities independently, maintaining organization and consistently working toward personal and business goals.

Requirements

- Strong customer-service orientation and genuine enthusiasm for helping people create memorable travel experiences.
- Must be at least 18 years old and legally authorized to work in your country.
- Excellent written and verbal communication skills, with the ability to build rapport and communicate effectively in a remote environment.
- Strong attention to detail and organizational skills, particularly when coordinating multiple trip components and client requirements.
- Self-motivated and comfortable working independently, managing your own schedule, and taking initiative.
- A sales-oriented mindset with an interest in developing client relationships and growing a customer base.
- Previous experience in travel, sales, hospitality, or customer service is beneficial but not required.
- Comfortable using digital tools, social media, and online platforms to communicate with clients and support business development.

Benefits

- Fully remote work with the flexibility to work from anywhere.
- Versátil scheduling, allowing you to organize your work around your availability and goals.
- Commission-based earning structure with attractive income potential.
- Comprehensive training and ongoing support to help you develop your travel and client-management skills.
- Access to travel discounts, exclusive offers, and industry-related perks.
- Opportunities for professional growth, personal development, and building a long-term career in the travel industry.

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📌 Guest Experience Specialist (México)
🏢 Jobgether
📍 México