11 nov
|
Capgemini
|
México
FBS seeks a Senior Customer Experience professional to own multiple customer journey areas from start to finish, driving improvements with human-centered design and partnering with senior leaders. You will analyze journeys end-to-end, lead mapping, and turn insights into actionable recommendations.
Additionally, you will manage projects, track KPIs, and coach team members to raise performance. The role offers versátil work arrangements and a dynamic, inclusive culture within a globally renowned
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📌 End-to-End CX Journey Lead (Remote) (México)
🏢 Capgemini
📍 México