About the Role

Our client is looking for a dedicated Telephone Service Executive to join their team in León, Guanajuato . This is a full-time, in-office position where you will be the primary voice for customers, handling inquiries, resolving issues, and providing essential support. This role is crucial for maintaining customer satisfaction and building strong client relationships. You will be expected to possess excellent communication skills and a professional demeanor at all times. The adecuado candidate is someone who thrives in a structured office environment and is committed to delivering high-quality service. If you are a proactive individual with a passion for helping others and are seeking a stable, in-person role in León , this opportunity is for you. Become an integral part of a company that values its employees and customer relationships.

Key Responsibilities

- Handle a high volume of inbound and outbound customer calls.
- Address and resolve customer concerns promptly and effectively.
- Provide detailed information about products and services.
- Document call details and customer feedback accurately.
- Escalate customer issues to supervisors or relevant departments when necessary.




- Maintain a positive and professional attitude during all customer interactions.
- Adhere to call scripts and company procedures.
- Meet or exceed individual and team performance goals.

Requirements

- Previous experience in customer service, particularly in a call center environment.
- Exceptional verbal communication and active listening skills in Spanish.
- Ability to remain calm and composed under pressure.
- Basic computer proficiency and ability to learn new software quickly.
- Must be able to work full-time in our office located in León, Guanajuato .
- High school diploma required; some college coursework is a plus.
- Strong work ethic and reliability.
- Customer-focused mindset with a desire to help.

Benefits

This role comes with a competitive annual salary and a robust benefits package, including health insurance and paid vacation time. Employees benefit from working in a professional office setting with direct access to team support and resources. Opportunities for training and skill development are provided, along with potential for career growth within the company. Join a team dedicated to excellence in customer service in the heart of León .

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📌 Ejecutivo de Atención Telefónica (Presencial) (León)
🏢 Placements24
📍 León