About the Role

Our client, a significant force in the retail industry, is seeking a dedicated Specialist in Point of Sale and Customer Experience to join their team in Tlalnepantla, State of Mexico . This role is crucial for optimizing the in-store customer journey and ensuring seamless transactions at the point of sale. The adecuado candidate will have a deep understanding of retail operations, customer service principles, and the technology that powers modern retail environments. You will be responsible for analyzing customer feedback, implementing process improvements, and ensuring that the point of sale systems are efficient, user-friendly, and contribute positively to the overall customer experience. This is an excellent opportunity for a proactive individual to make a substantial impact on customer satisfaction and operational efficiency.

Key Responsibilities

- Analyze and optimize the customer journey at the point of sale (POS) within our client's retail stores in Tlalnepantla, State of Mexico .
- Ensure efficient and positive transaction experiences for all customers.
- Troubleshoot and resolve issues related to POS systems and payment terminals.
- Gather and analyze customer feedback regarding their in-store experience and POS interactions.




- Develop and implement training programs for staff on POS operations and customer service standards.
- Collaborate with IT and operations teams to ensure POS systems are up-to-date and functional.
- Identify opportunities to enhance the customer experience through technology and process improvements.
- Monitor key performance indicators (KPIs) related to POS efficiency and customer satisfaction.
- Maintain a high standard of service excellence throughout the store environment.
- Stay informed about emerging trends in retail technology and customer experience management.

Requirements

- Proven experience in retail operations, customer service management, or POS system management.
- Strong understanding of customer experience principles and best practices.
- Excellent analytical and problem-solving skills.
- Proficiency with various POS systems and retail management software.
- Strong communication and training skills.
- Ability to work collaboratively with cross-functional teams.
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- Detail-oriented with a commitment to delivering exceptional customer service.
- Ability to work effectively in a hybrid model, with on-site presence required in Tlalnepantla, State of Mexico.

Benefits

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📌 Cajero Multifuncional (Xico)
🏢 Chrisalim
📍 Xico