11 nov
|
Caliente
|
Tijuana
Caliente is seeking a VIP Floor Support lead to be the first point of contact for the VIP BDEs, providing field leadership to empower the team and ensure exceptional service through active presence and proactive issue resolution.
Responsibilities include conducting real-time rounds, coaching agents, resolving escalations, monitoring department KPIs, assigning daily tasks, managing supervisor calls and live chats, and ensuring monthly scheduling and performance analysis.
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📌 VIP Floor Leader & Real-Time Support Coach (Tijuana)
🏢 Caliente
📍 Tijuana