About the Role

Our client is looking for dedicated and customer-service oriented Agente de Seguros Inbound to join their team. This is a fully remote position where you will handle incoming calls and inquiries from potential and existing clients interested in various insurance products. Your primary role will be to provide information, answer questions, assess needs, and guide customers towards the most suitable insurance solutions offered by our client.

This role requires excellent communication skills, a patient demeanor, and the ability to quickly learn and articulate details about different insurance policies. We are seeking individuals who are comfortable working independently in a remote setting and are passionate about helping people secure the insurance coverage they need. While the role is remote, proximity to Naucalpan, State of Mexico is an advantage for occasional team activities or training sessions.

Your contribution will be vital in ensuring client satisfaction and driving sales through inbound channels.

Key Responsibilities

- Respond professionally to inbound calls, emails, and chat inquiries from prospective clients.

- Identify customer needs and recommend appropriate insurance products (e.g., auto, home, life).

- Provide accurate information on policy features, benefits, and pricing.

- Guide potential clients through the quoting and application process.





- Address customer concerns and resolve issues effectively.

- Document all customer interactions and transactions accurately in the CRM system.

- Meet or exceed performance metrics for call volume, conversion rates, and customer satisfaction.

- Stay up-to-date with product knowledge and industry best practices.

- Collaborate with team members and supervisors to share best practices and improve processes.

Requirements

- High school diploma or equivalent required; some college education or a degree is a plus.

- Previous customer service or sales experience, preferably in the insurance industry or call center environment.

- Excellent verbal communication and active listening skills.

- Ability to explain complex information clearly and concisely.

- Strong computer skills and familiarity with CRM software.

- Self-motivated and able to work independently with minimal supervision in a remote setting.

- A reliable internet connection and a dedicated workspace are required for remote work.

- Possession of a valid insurance license is an advantage or willingness to obtain one.

- Reside in Mexico.

Benefits

- Fully remote work opportunity.

- Competitive hourly wage plus potential for performance bonuses.

- Comprehensive health and dental insurance.

- Paid training program.

📌 Agente De Ventas De Seguros Gnp (Heroica Puebla de Zaragoza)
🏢 Grupo Nacional Provincial
📍 Heroica Puebla de Zaragoza