Senior Cx Journey Owner — End-To-End Experience (Remote) (México)

Senior Cx Journey Owner — End-To-End Experience (Remote) (México)

10 nov
|
Capgemini
|
México

10 nov

Capgemini

México

FBS is seeking an experienced customer experience leader who owns multiple journey areas from start to finish and acts as the decision-maker for journey performance.
You will work independently, lead projects, and coach team members while aligning journey strategies with business goals and senior leadership expectations.You will analyze end-to-end journeys, synthesize customer feedback into actionable recommendations, and track KPIs and OKRs to drive ongoing improvements.
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📌 Senior Cx Journey Owner — End-To-End Experience (Remote) (México)
🏢 Capgemini
📍 México

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