About Softtek

Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 General Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry.

For more information on what we do, who we are, and career opportunities, visit www.softtek.com

Requirements

Must-have experience

- 3+ years of experience in Application Support, Production Support, or .NET Support roles within enterprise environments.
- Strong experience supporting and maintaining applications developed with C#, .NET Framework, .NET Core, and/or .NET 6+.
- Hands-on experience with ASP.NET MVC and ASP.NET Web API.
- Experience monitoring application health, analyzing logs, identifying issues, and supporting troubleshooting activities.
- Experience supporting and deploying applications on Microsoft Azure.
- Knowledge of Azure App Services, Azure Storage Accounts, Azure Monitor, Application Insights, Azure DevOps, and Azure Service Bus.
- Experience using Git for source code version control.
- Strong SQL knowledge, including queries, stored procedures, views, joins, data analysis, and data validation.
- Experience with application configuration, parameterization, and production environment support.
- Familiarity with AI-powered tools such as Microsoft Copilot, ChatGPT, or Azure OpenAI.
- Strong analytical, problem-solving, and incident resolution skills.




- Ability to work effectively in production support environments and collaborate with cross-functional teams.

Nice-to-have experience
- Experience using incident management and ticketing platforms such as ServiceNow and Jira.
- Exposure to Root Cause Analysis (RCA) methodologies and continuous service improvement practices.
- Experience supporting business-critical applications in cloud-based environments.

Responsibilities

- Provide operational and technical support for applications developed using .NET technologies.
- Monitor the stability, performance, availability, and health of business-critical applications.
- Investigate, diagnose, and resolve production incidents, issues, and service disruptions.
- Perform Root Cause Analysis (RCA) and recommend corrective and preventive actions.
- Analyze application logs, system behavior, and performance metrics to identify and resolve issues.
- Support application deployments and releases within Microsoft Azure environments.
- Collaborate with development, infrastructure, and operations teams to resolve complex technical issues.
- Manage and track incidents, problems, and support requests through established support processes.
- Validate application configurations, data integrity, and system functionality in production environments.




- Contribute to continuous improvement initiatives to enhance application reliability, support processes, and operational efficiency.

Required Languages

English: Advanced 80–95%

Location

Hybrid Mexico (Ags, Mty, CDMX, Gdl, Ensenada or Merida)

Softtek’s attractive healthcare & benefits package

- 5 Insurance benefits with full coverage: Major Medical Insurance, with UNLIMITED coverage guarantee, Minor Medical Expenses, for you and your family, Urgent Care Insurance, Life Insurance and Permanent Disability Support, Funeral Service Insurance.
- Christmas bonus: 25 days.
- Maternity Leave (12 weeks +2 weeks more than standard)
- Paternity Leave (10 days).
- Grocery Vouchers.
- Saving Funds.
- Personal Loans with interest rate lower than the bank.
- Car insurance, for you and your family, 50% lower cost than market price.
- Softtek Contigo Program:Exclusive membership with multiple benefits: nutrition, legal, medical, and psychological assistance, discounts in health, entertainment, education, etc.; home assistance services; pet veterinary assistance, anti-rabies vaccine, pet funeral; and much more.

Wellness & Wellbeing:

- Wellness Hub: nutrition, physical and emotional support. Make a difference with our social missions.

Softtek Community: Diverse, inclusive and fun. At Softtek, we recognize that talent is diverse, we respect each person's life condition, and we promote equity in treatment and opportunities without discrimination.

Join the Softtek team and visit our page https://www.softtek.com/transcend to learn more about our Diversity and Inclusion Policy.

📌 Azure & .Net Support Engineer (Ciudad de México)
🏢 SOFTTEK
📍 Ciudad de México