Are you ready to take off your career at one of the best places to work?

At Aeromexico, we are dedicated to offering our passengers the best travel experience. This is possible thanks to having the best talent in the industry. We strive to help all our employees grow, develop, and reach their full potential to achieve success in an inclusive, diverse, and equal environment

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Are you up for the challenge?

We are looking for a Call Center Leader to deliver extraordinary experiences for our customers.

This role is ideal for a leader, effective communicator, and analytical thinker who understands how to lead the performance of vendor-managed Call Center operations, translating and coordinating the implementation of commercial, service, and customer experience strategies defined by Aeromexico. The role monitors results, drives improvement plans, and develops the internal team to contribute to Revenue, customer experience, quality, and operational efficiency objectives.

Educational requirements:

- Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or a related field.
- Intermediate English proficiency.

Experience:

- Experience in Contact Center operations, sales, customer service, Customer Experience, or operational management, preferably in the airline, tourism, or service industries.
- Experience managing vendors/BPOs, monitoring KPIs and service agreements, developing scorecards,



and coordinating action plans.
- Experience leading internal teams and coordinating areas or vendors without direct hierarchical authority.
- Experience with reservations, sales, and multichannel customer service (preferred).

Skills to succeed:

- Certifications, courses, or diplomas in Contact Center, Customer Experience, vendor management, continuous improvement, data analysis, or project management.
- Intermediate Excel proficiency.
- Proficiency in Power BI and productivity tools such as Microsoft 365 or Google Workspace.
- Knowledge of SABRE or reservation systems, CRM, quality tools, reporting, and Contact Center monitoring.

Join Us!

Aeromexico is the idóneo place for you to continue growing professionally and contribute to an incredible culture.

Fasten your seatbelts—this is your chance to elevate the journey into an extraordinary experience.

Aeromexico provides equal opportunities and does not discriminate against employees or applicants based on their race, religion, sex, country of origin, age, disability, sexual orientation, gender identity and expression, pregnancy, or illness.

Important: The Aeromexico Talent Acquisition team will identify themselves properly and will never request payments or banking information during the selection process. Please check our job openings only through official channels.

📌 Call Center Leader (Ciudad de México)
🏢 Aeromexico
📍 Ciudad de México