Job Overview

Our client is hiring Customer Support Representatives (Tax Preparers) for the upcoming tax season. If you have 2+ seasons of professional tax preparation experience, enjoy helping customers navigate their tax needs, and are looking for a seasonal, onsite opportunity, we encourage you to apply!

Schedule

- Monday - Sunday, Versátil Shifts (Morning, midday, and evening shifts available), averaging 25-40 work hours per week (Seasonal: Fall 2026 through mid-April 2027; additional and overtime hours may be available)

Headcount Needed: 20

Disclaimer: Please note that only CVs submitted in English will be considered. Profiles not provided in English will not be taken into account.

Aviso: Tenga en cuenta que solo se considerarán las hojas de vida presentadas en inglés. Los perfiles que no se envíen en inglés no serán tomados en cuenta.

Responsibilities

- Deliver exceptional customer support through video, phone, and chat as you assist customers with their tax returns. Your day may include troubleshooting software or connectivity issues, researching and addressing complex tax questions, or preparing tax returns.





- Use your tax preparation expertise and technical skills to provide a seamless, positive experience for every customer.

- Respond to customer issues promptly and professionally to ensure a positive experience.

- Accurately document all customer interactions and resolutions.

Requirements

- Technically proficient and comfortable navigating multiple systems, including professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, and timekeeping platforms.

Qualifications

- Active PTIN and at least 2 years of professional experience preparing and filing individual (1040) tax returns using professional tax preparation software in a professional or retail environment.

Additional Benefits & Offerings

- Company laptop supplied for the duration of employment (a personal computer is also required for administrative tasks).

- Competitive pay plus benefits including 401(k) with company match, employee perks, and additional incentives.

- Comprehensive training and ongoing support from a dedicated leadership team.

📌 Onsite Customer Support Representatives (Tax Preparer) (Guadalajara)
🏢 BruntWork
📍 Guadalajara