#ZCC

Customer Support Analyst

About the Role

Zurich Capability Center is looking for a Customer Support Analyst with background in the insurance industry to join our team. The ideal candidate will be responsible for reviewing and validating documentation, supporting customer inquiries, coordinating with internal teams, and ensuring accurate processing of insurance-related information.

This role is idóneo for someone who is highly proactive, customer-focused, detail-oriented, and an excellent communicator who enjoys solving problems and working in a fast-paced environment.

Key Responsibilities

- Review, analyze, and validate customer documentation and insurance-related records.
- Verify policy information and maintain accurate data within internal systems and databases.
- Process and investigate claims-related information, ensuring compliance with established procedures.
- Communicate effectively with customers to gather information, provide updates, and resolve inquiries.
- Coordinate and follow up with cross-functional teams to ensure timely resolution of requests and issues.
- Ensure accuracy, completeness, and quality of documentation and records.
- Identify process improvements and proactively contribute to operational efficiency.
- Provide exceptional customer service while maintaining professionalism and empathy.

Required Qualifications

- Previous experience in Customer Support, Claims Processing, Claims Examination,



or similar insurance-related roles.
- Mandatory experience within the Insurance industry.
- Experience reviewing and validating documentation, policies, and customer records.
- Strong background in data verification, documentation review, and information management.
- Experience working with databases and internal systems.
- Excellent verbal and written communication skills.
- Advanced English proficiency (spoken and written), with the ability to communicate confidently with customers and stakeholders.

Desired Skills & Competencies

- Strong problem-solving and analytical abilities.
- Outstanding communication and interpersonal skills.
- Ability to build rapport and communicate effectively with different audiences.
- Proactive mindset with a strong sense of ownership and accountability.
- Strong organizational and follow-up skills.
- Attention to detail and commitment to accuracy.
- Ability to work independently while collaborating effectively with multiple teams.
- Customer-oriented approach with a focus on delivering high-quality service.

Preferred Experience:

- Insurance Claims
- Policy Administration
- Underwriting Support
- Customer Service Operations
- Documentation Validation and Review

This is an excellent opportunity for professionals who combine strong insurance industry knowledge with outstanding communication, customer service, and problem-solving skills.

📌 Claims analyst (Ciudad de México)
🏢 ZURICH CAPABILITY CENTER MEXICO
📍 Ciudad de México