We are seeking a Data Support Analyst to assist with Microsoft Dynamics 365 support and data quality. The analyst will investigate assigned user and data issues, correct records using approved procedures, document findings, and escalate issues when needed.

Key Responsibilities

- Work assigned Dynamics 365 support requests, gather relevant details, provide updates, and route requests as directed.
- Investigate issues by reviewing Dynamics records, processes, access, record history, and available supporting information.
- Resolve routine application and data issues, complete approved corrections, and escalate defects with supporting details.
- Analyze Dynamics data for discrepancies, incomplete or duplicate records, recurring issues, and contributing factors.
- Validate, reconcile, clean, and correct Dynamics data, then verify completed changes.
- Document troubleshooting, corrections, test results, and resolutions in the appropriate tools.
- Maintain user guidance, procedures, and remediation documentation.
- Flag recurring issues, data patterns, or unclear procedures for review.




- Work with business users and support teams to validate completed fixes and confirm resolution.

Required Qualifications

- Experience supporting Dynamics 365 or another data-intensive business application.
- Working knowledge of Dynamics 365 records, views, processes, and access concepts.
- Experience investigating user issues, identifying data discrepancies, and correcting records.
- Proficiency with Microsoft Excel for data comparison, validation, and reconciliation.
- Ability to organize assigned work, follow procedures, and handle sensitive information.
- Clear written and verbal communication skills.

Preferred Qualifications

- Hands-on experience supporting or working with Dynamics 365.
- Experience with user support, case management, testing, or release validation.
- Experience with customer, account, contact, opportunity, or other governed data.
- Familiarity with data-quality practices, including validation, deduplication, and remediation tracking.
- Experience working with Dataverse and using tools or technologies such as Power Query, SQL, Power BI, or Power Platform.

📌 Data Support Analyst (México)
🏢 Auxis
📍 México