Description : Provide day-to-day technology support to guests and employees across the property.
Respond to, document, troubleshoot, and follow up on incidents, requests, and glitches through ServiceNow, ensuring proper and timely resolution.
Escalate unresolved or critical technology issues to the TID Supervisor as required.
Assist in ensuring critical systems, including Opera, Simphony, HSIA, PBX, IPTV, and computer systems, remain operational and available.
Provide support for desktop operating systems, applications, printers, mobile devices, and other technology equipment.
Assist with Systems Administration, including user accounts, access, configuration, and troubleshooting.
Assist with Server Infrastructure, Active Directory, wired and wireless networks, backups, and Cybersecurity-related activities.
Provide direct guest technology support, including HSIA, guest rooms, function rooms, meetings, and events.
Assist with Microsoft 365 applications, Teams, Integral VPN, and other communication and collaboration tools.
Support back-office, Sales

📌 Tid Specialist (Jalisco)
🏢 Four Seasons Hotels And Resorts
📍 Jalisco