As a integral leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since *, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.

We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.

Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem- solving skills.

What You'll Do

Serve as a technical contact and augment our customer support teams

Participate with onboarding process

Perform quarterly health checks and business reviews

Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.

Escalate customer issues to management when appropriate.

Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

Leverage knowledge content and systems to obtain product expertise





Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product

Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

Drive support cases to ensure issues are being resolved in a timely manner.

What You'll Need

Bachelor's Degree or equivalent experience

Professional fluency with the English language

Experience working with Windows Operating Systems

Knowledge of enterprise web technologies, security and cutting-edge infrastructures

Excellent customer service skills and ability to quickly establish technical credibility with customers

Excellent communication skills, written and verbal

Proven problem-solving skills

Collaborative attitude

Commitment to customer success

Bonus Points

Bachelor's Degree in related field

1+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves





Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work CertifiedTM across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at

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📌 Associate Technical Account Manager - Tech Touch (Remote, Mex) (México)
🏢 Crowdstrike
📍 México