Position Overview: We are a growing divorce law firm based in Idaho, USA, seeking a dedicated Call Setter/Intake Specialist to join our team remotely. This is an excellent opportunity for a motivated professional in Mexico to work with a US law firm, helping clients during critical moments in their lives.

Key Responsibilities:

- Handle inbound calls from potential clients seeking divorce and family law services
- Conduct empathetic initial consultations to gather case information
- Screen and qualify leads based on established criteria
- Schedule consultations between qualified prospects and attorneys
- Enter detailed client information into our case management system
- Follow up with warm leads via phone, email, and text
- Meet daily/weekly call and appointment setting targets
- Maintain strict confidentiality regarding sensitive client information
- Convert inquiries into booked appointments with attorneys
- Provide basic information about firm services and processes

Required Qualifications:

- Fluent English proficiency (written and spoken) - Must be able to communicate clearly with US clients
- Previous experience in call center, sales, or customer service (legal experience preferred but not required)
- Excellent phone presence with a warm, professional demeanor
- Strong listening skills and ability to show empathy for clients in difficult situations
- Reliable high-speed internet connection (minimum 25 Mbps)
- Quiet, professional home office environment
- Available to work during Mountain Time Zone hours (8:00 AM - 5:00 PM MST/MDT)
- Proficient in Google Workspace, CRM systems, and basic computer applications




- Strong organizational skills and attention to detail

Preferred Qualifications:

- Spanish fluency (to assist Spanish-speaking clients in Idaho)
- Experience in legal intake or law firm environment
- Experience with legal case management software
- Sales or appointment setting experience
- Bachelor's degree or equivalent experience

What We Offer:

- Competitive monthly rate
- Performance-based bonuses for appointment conversions
- Stable, long-term remote position
- Paid training on US divorce law basics and firm procedures
- Opportunity for growth within the firm
- Monday-Friday schedule (no weekends)
- Paid US holidays

Technical Requirements:

- Computer with Windows 10/11 or Mac OS
- Headset with noise cancellation
- Webcam for team meetings
- Backup internet connection or plan
- Backup power source (if applicable to your area)

Important Notes:

- This is a contractor position (1099)
- Must be legally authorized to work in your country of residence
- Must be comfortable working with sensitive family law matters
- Background check may be required

To Apply: Please submit:

- Resume/CV in English
- Brief cover letter explaining your interest and relevant experience
- Video recording sample (1-2 minutes) introducing yourself in English
- Confirmation of ability to work Mountain Time hours

PLEASE SEND APPLICATION MATERIALS TO [email protected] TO BE CONSIDERED FOR THE POSITION. INDIVIDUALS THAT DO NOT COMPLY WITH THE INSTRUCTIONS WILL NOT BE CONSIDERED. Job Type: Full-time

Pay: $30,000.00 - $37,000.00 per month

Work Location: Remote

📌 Call Setter / Intake Specialist (México)
🏢 Idaho Divorce Law Firm
📍 México