Summary The Collection role focuses on ensuring effective collection management to achieve target KPIs and support optimal cash usage for the organization. It requires applying differentiated collection strategies based on the country and customer context to secure timely invoice payments, while aligning monthly priorities across credit, collection, and cash management to create operational synergies within O2C. The position is also responsible for executing the country specific collection tactic and proactively resolving all open points identified during monthly KPI review meetings to maintain a leading and efficient operation.
Location: Hybrid. CDMX
Your responsibilities include, but are not limited to:
Effective collection management to achieve the target KPIs and enable the CPO to have effective cash usage.
Based on the understanding of the country and customer specific situation, ensure timely payment of the invoices to be due in the month applying differentiated collection techniques based on the customer materiality & relevance (following the country customer segmentation & strategy developed by the Team Lead and Manager)
Align monthly priorities between credit, collection and cash management to achieve a common goal, creating synergies and developing / strengthen the relationship between O2C
Execute the country specific customer collection tactic
Close all open points raised during monthly KPI review meetings, ensuring leading operations
Ensure operational excellence in the collection area
Provide active support during LDC implementation, ensuring smooth transition, readiness, and process integration.
Ensure compliance of all internal controls (Inc. no unsatisfactory audit / FCCR ratings / FCRS reopens and, if applicable, timely execution of corrective plans)
Ensure local policies and documents (eg. LSI, contracts, RACI, APPs) are properly followed, granting execution excellence and avoiding business disruption
Collaborates with stakeholders / O2C & TCM manager to resolve collection related issues
High quality assistance during the month end closing process and reviews bad debt provision calculation
Timely execution of 100% of trainings assigned
Required Skills &
Qualifications
Rapid problem solving
Critical thinking
Resilience
Embracing change
Continuous process improvement
Data cleaning / normalization
General accounting
Financial and management reporting
Compliance and controls
Language Inglés
Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and Accommodation
Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to
and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a
y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Skills Desired
Ability To Influence Key Stakeholders, Building Effective Teams, Critical Thinking, Effective Communications, Financial Accounting, Financial And Management Reporting, People Development, Process Optimization, Resource Allocation, Understanding Value Drivers
📌 Collections Sr Specialist (Xico)
🏢 Novartis
📍 Xico