Job Title: Customer Quality Engineer

Location: Cienega de Flores, Nuevo Leon, Mexico (On-site)

About Yinlun TDI LLC

Yinlun TDI LLC is a leading provider of advanced thermal management solutions for the U.S. automotive, commercial truck, and off-highway markets. Following the acquisition by Zhejiang Yinlun Co., Ltd., Yinlun TDI has further strengthened its engineering expertise and manufacturing capabilities in the United States.

Headquartered in Houston, TX, Yinlun TDI LLC maintains sales and engineering facilities in California, Michigan, and Illinois. With strong support from our parent company, we are well positioned for continued growth across conventional heat exchangers, hybrid, electric vehicle (EV), and autonomous driving sectors.

Yinlun TDI LLC is an ISO 14001 and IATF 16949 certified manufacturer of heat exchangers and fluid cooling components for automotive, commercial truck, bus, and industrial markets.

Position Overview

We are seeking a Customer Quality Engineer to serve as the primary technical liaison between our manufacturing plant and OEM/Tier 1 customers. This position is responsible for managing customer quality concerns, driving corrective actions, monitoring quality performance, and ensuring compliance with customer requirements and applicable quality standards.

The adecuado candidate demonstrates strong customer ownership, a preventive approach to quality, and the ability to resolve technical issues with urgency and disciplined follow-through.

Key Responsibilities

- Manage customer quality incidents from initial containment through root cause analysis, corrective action implementation, effectiveness verification, and closure.




- Prepare and present 8D reports directly to customers, ensuring timely responses and compliance with customer-specific requirements.
- Monitor customer quality metrics, including parts per million (PPM), claims, and non-quality costs, and drive improvement actions.
- Review customer scorecards and portals weekly, identify performance gaps, and lead recovery plans as needed.
- Review and validate customer charges associated with quality incidents, material returns, and sorting activities.
- Coordinate the review and implementation of customer engineering change notifications, including updated drawings and specifications.
- Coordinate Production Part Approval Process (PPAP) submissions for changes affecting series production.
- Lead the preparation, coordination, and follow-up of customer audits at the plant.
- Define and monitor operational performance indicators (OPIs) for resident quality representatives stationed at customer facilities.
- Collaborate with Manufacturing, Engineering, and Quality teams to prevent recurring issues and improve customer satisfaction.
- Ensure activities comply with applicable IATF 16949, ISO 14001, environmental, health and safety (EHS), and customer-specific requirements.

Qualifications

Education

- Bachelor’s degree in Mechanical Engineering, Industrial Engineering,



Chemical Engineering, or a related field.

Professional Experience
- Three to five years of quality experience in the automotive manufacturing industry.
- Hands-on experience managing quality relationships with OEM or Tier 1 customers.
- Demonstrated experience applying automotive Core Tools in series production.
- Direct experience with Advanced Product Quality Planning (APQP) and PPAP in a series production environment is required.
- Experience leading customer complaint investigations, preparing 8D reports, and coordinating corrective actions.

Skills
- Advanced English proficiency at CEFR C2 level is required, including the ability to independently lead technical meetings, present 8D reports, and negotiate with customers entirely in English.
- Solid working knowledge of IATF 16949:2016 is required.
- Proficiency in automotive Core Tools, including:
- Failure Mode and Effects Analysis (FMEA)
- Control Plans
- Statistical Process Control (SPC)
- APQP and PPAP
- Structured problem-solving and corrective action methodologies, including 8D
- Working knowledge of ISO 14001:2015, ISO 19011 auditing guidelines, and applicable EHS requirements.
- Strong leadership, customer service, negotiation, and conflict management skills.
- Clear, structured communication and the ability to build effective working relationships with customers and internal teams.
- Ability to manage competing priorities and perform effectively under pressure.
- A proactive approach to risk prevention, a strong sense of urgency, and consistent follow-through on commitments.
- Availability to travel as required.

📌 Customer Quality Engineer (Ciénega de Flores)
🏢 YINLUN TDI
📍 Ciénega de Flores