At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the **** Ventana Research Revenue Performance Management (RPM) Value Index , Our solutions are trusted by a diverse range of integral industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.

Varicent's Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent's Admin Enablement Program and our What's New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs • Ensure training materials reflect the most recent Varicent product updates, features, and best practices • Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention • Collaborate with Enablement, Support,



and Product teams to maintain alignment between training objectives and customer success goals • Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions • Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A;, and real-world use cases • Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions • Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction • Serve as a facilitator for critical or high-profile training Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism • Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge • Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams • Provide input into team processes, facilitation standards,



and best practices to ensure consistency and quality across vILT experiences • Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions • Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention • Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives • Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally • 6+ years of experience in instructional delivery, technical training, or customer enablement.

- Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
- Ability to translate complex technical concepts into practical, learner-friendly content.
- Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g.

Experience working with or training users on Varicent or similar compensation management platforms. Demonstrated expertise in adult learning, instructional design, or facilitation best practices • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

📌 Customer Representative Remote (México)
🏢 Varicent
📍 México