Hiring || Customer Service Representative || Onsite || System Soft Technologies

Job Title: Customer Service Representative

Location: Monterrey Downtown Area, Mexico

Duration: Fulltime

Job type: Monday to Friday - 7:00 to 16:00

Job Summary:

Start your career with us

Join a supportive team where you can build customer service experience, strengthen your communication skills, and help create positive customer experiences. We welcome candidates who bring a helpful attitude and a willingness to learn.

What you’ll do

- Support customers by phone, email, and other communication channels.
- Understand customer concerns, identify root causes, and provide helpful solutions.
- Handle challenging conversations with empathy, patience, and professionalism.
- Turn customer concerns into positive experiences.
- Build customer relationships and contribute to customer satisfaction.
- Represent the company and strengthen its reputation with every interaction.

Benefits

- Legal and above-the-law benefits
- Minor medical insurance plan




- Monthly nutritional wellness program
- Monthly psychological wellness support
- Professional training and growth opportunities

What we’re looking for

- High school diploma or equivalent
- Advanced English skills (B2 or higher)
- Basic computer skills and typing proficiency
- Strong verbal and written communication
- Active listening and a customer-focused mindset
- Confidence speaking on the phone and engaging with customers

Experience

- Freshers are encouraged to apply.
- Customer service or call center experience is a plus but not required.
- Recent graduates looking to start their careers are welcome.

Why join us?

- Great opportunity for fresh graduates
- International customer service experience
- Professional communication and problem-solving development
- Supportive team environment
- Career growth opportunities
- The chance to work with a globally recognized organization

📌 Customer Service Representative (Monterrey)
🏢 System Soft Technologies
📍 Monterrey