- Minimum 1-3 years of onsite desktop support experience.
- Hands-on experience providing Level 2 and Level 3 onsite IT support for desktops, laptops, mobile devices, printers, conference room technologies, and peripherals.
- Minimum 1-2 years of experience with ServiceNow, including managing incidents and service requests.
- Minimum 1-2 years of experience performing device deployment, End of Life Refresh, migration, imaging, and replacement activities.
- Minimum 1-2 years of Inventory / Stock Management experience maintaining accurate asset inventory and lifecycle management records.
- Experience coordinating warranty repairs, vendor support, and hardware replacements.
- Experience supporting meeting room and collaboration technologies, including Microsoft Teams.
- Experience supporting enterprise users in a corporate environment.
- Strong customer service and communication skills.
- Ability to prioritize workload and manage multiple tasks simultaneously.
- Knowledge of SLA-driven support environments.
Strong knowledge of
- Windows 10/11
- Microsoft 365 (Outlook, Teams, Office applications)
- Active Directory
- Intune / Autopilot
- SCCM or other endpoint management tools
- TCP/IP networking fundamentals
- VPN, Wi-Fi, and remote support tools
Experience with
- Hardware troubleshooting and repair
- Device imaging and deployment
- Asset management and inventory control
- Knowledge of ServiceNow
📌 Desktop Support Technician (San Nicolás de los Garza)
🏢 SISL Global
📍 San Nicolás de los Garza
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.