Role Profile

2.1 Key Responsibilities

· Own end-to-end relationships across strategic Casino/Gaming accounts.

· Serve as the primary point of contact for CIO, CTO, CPO, Digital, and Business stakeholders.

· Drive account growth, farming, cross-selling, and new opportunity development.

· Manage the engagement at the P&L; level, including revenue, margins, commercial terms, and

· delivery governance.

· Identify opportunities across iGaming, land-based casino, sportsbook, gaming platforms,

· CMS/PMS, loyalty, player wallet, omnichannel, and digital transformation.

· Lead QBRs, executive engagement, account planning, and stakeholder management.

· Translate client business challenges into technology solutions and consulting opportunities.

· Manage RFPs/RFIs, SOWs, renewals, negotiations, and commercial discussions.

· Build strong relationships with casino operators,



gaming technology vendors, and ecosystem

· partners across Mexico/LATAM.

2.2 Required Qualifications

· 12 to 15+ years of experience in IT Services / Consulting / Digital Engineering.

· Mandatory experience working with Casino/Gaming clients.

· Strong background in Account Management / Engagement Management / Client Partner roles.

· Proven experience managing large strategic accounts with revenue/P&L; accountability.

· Fluent Spanish and English, with excellent verbal and written communication skills.

· Strong executive presence and the ability to engage with C-level stakeholders.

· Willingness to travel within Mexico/LATAM and occasionally to the U.S.

📌 Engagement Manager-Casino/Gaming (México)
🏢 Pyramid Consulting
📍 México