About us: EZ Travel is a company dedicated to creating the best travel experiences for its clients since 2004. We specialize in tailor-made travel, inbound tourism, corporate travel, and group travel.
Our mission is to be an organization with the best people and, through the development of its employees, suppliers, and community, consistently and profitably exceeds its clients' expectations every day.
Position Requirements:
- Bachelor's degree in Tourism, Business Administration, International Trade, or similar
- Excellent communication skills in English and Spanish, both spoken and written
- Availability and focus, providing 100% results for the company
- Excellent presentation skills
- Proficiency in Microsoft Office
- Analytical
- Problem solver
- Precise and organized
- Customer service skills
- Ease of communication and sales closing skills
Position Responsibilities:
- Quotes travel services for the client and creates comparison tables to prepare information to assist the client's decision-making.
- Records daily sales transactions in the system.
- Receives, handles, and processes all customer service requests through any means of communication,
whether direct or indirect, to ensure conversion into a sale for each request.
- Receives and ensures that all phone calls and customers are handled at all times in accordance with the company's established welcome dialogues, care protocols, and customer service levels, with care and enthusiasm.
- Ensure that travel documents requested from clients meet all necessary requirements for processing travel services.
- Ensure that all client documentation is up to date in the company's internal systems.
- Confirm prepayment for services and collect receipts for purchases from suppliers.
- Create and send invoices to clients and suppliers.
- Close point-of-sale terminals in your area, following procedures.
- Create and capture invoices and credit notes.
Compensation Package:
- Variable compensation based on KPIs.
- 12 days of vacation upon first anniversary with the company, with periodic increases.
- Statutory benefits.
Job Type: Full-time Pay: $13,972.76 - $18,767.31 per month
Work Location: Remote
📌 Night Shift Operational and Administrative Support Executive - Remote (México)
🏢 EZTravel
📍 México
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