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Job Responsibilities

Owns client-specific quality programs, performance metrics, and escalations while leading team development and cross-functional coordination. Shared accountability for client outcomes and team performance with the Ops Manager.

Key Responsibilities

Set client QA strategies (sampling design, audit methods, acceptance thresholds) and adapt to scope/volume changes.

Run root-cause analyses; drive CAPA plans with owners, timelines, and effectiveness checks.

Plan training &

certification for raters/annotators and coordinators; track completion and impact.

Maintain dashboards (throughput, accuracy, productivity, cost) and convert insights into actions.

Manage client escalations; present options, trade-offs, and recovery paths.

Standardize SOPs, templates, and checklists; remove bottlenecks.

Pilot small automations

(macros, templates, RPA/API handoffs) with Ops Tech; scale wins.

Coach P1s and C2–C3 on tools, workflows, and QA craft.





Ensure compliance/security across data handling and platform access.

Additional Job Details

Education

Bachelor's degree or equivalent experience in Business, Operations, Quality, or Data/Engineering.

Experience

2+

years in quality/ops with hands-on QA and workforce/training coordination.

1

+ years leading people/pods (formal or informal).

Skills

Multi-project planning and stakeholder management.

Clear client communications and governance cadence participation.

Strong spreadsheets, PM/task boards, and basic BI; ETL familiarity is a plus.

Capacity planning with vendors; confident escalation/negotiation.

Effective in general, distributed teams.

Additional Qualifications (P1+)

Near-native English with strong writing and editorial skills.

Hands-on with generative AI tools (text/voice/video).

Background in QA testing, rubric design, or AI safety/ethics evaluation.

Familiarity with data-annotation platforms and model-evaluation tools.

Ability to interpret code/datasets/workflows at a conceptual level (no coding

).

Works independently and manages workflows effectively in a remote setup.

Multilingual ability beyond English.

Scope & Autonomy

Leads quality, training, and performance tracks across several projects;

independent within guardrails.

Shared accountability for client results and team performance with Ops Manager.

📌 Quality Analyst (México)
🏢 Welocalize
📍 México