? We’re Hiring | Senior Application Support Engineer

At LTM , we are looking for a Senior Application Support Engineer to join our team and support business-critical applications in a complex, cloud-native production environment.

This is an excellent opportunity for professionals with strong experience in Java, Azure Kubernetes Service (AKS), SRE, and L3 Production Support who enjoy troubleshooting complex issues, analyzing application code, and driving reliability improvements across enterprise platforms.

Key Responsibilities

✅ Provide L3 production support for critical applications and platform components

✅ Troubleshoot, debug, and resolve issues within Java microservices

✅ Manage and support applications deployed on Azure Kubernetes Service (AKS)

✅ Investigate Kubernetes issues including CrashLoopBackOff, OOMKilled, pod failures, logs, and deployments

✅ Use Azure Application Insights for distributed tracing, exception analysis, and root cause investigation

✅ Monitor and troubleshoot Jenkins CI/CD pipelines across SIT, UAT, and Production

✅ Coordinate change management activities through ServiceNow ITOM/ITSM

✅ Perform functional testing to validate production fixes and enhancements

✅ Support container security activities including CVE triage, dependency patching, and base image upgrades

✅ Apply SRE best practices including SLI/SLO management, error budgets, toil reduction,



and incident retrospectives

✅ Prepare clear RCAs and stakeholder communications following production incidents

Required Experience

✔ 6+ years of experience in Application Support, Production Support, Platform SRE, or Software Development

✔ Strong hands-on experience with Java 17/21/25

✔ Experience with Spring Boot and/or Quarkus

✔ Ability to read, debug, and fix Java microservice code

✔ Hands-on experience with Azure Kubernetes Service (AKS) and Kubernetes troubleshooting

✔ Experience with Azure Application Insights

✔ Knowledge of Jenkins and CI/CD pipelines

✔ Experience with ServiceNow ITOM/ITSM and Change Management

✔ Strong understanding of SRE principles and production incident management

✔ Experience supporting critical enterprise applications in production

✔ Strong English communication skills

Nice to Have

➕ Container vulnerability management and CVE remediation

➕ Functional testing experience

➕ Kubernetes namespace and deployment administration

➕ Experience producing detailed RCAs and leading incident retrospectives

? Interested? Send me a direct message or apply today to learn more about this opportunity at LTM.

#Hiring #ApplicationSupport #SRE #Java #SpringBoot #Quarkus #Azure #AKS #Kubernetes #ProductionSupport #ServiceNow #Jenkins #DevOps #CloudEngineering #TechJobs #LTM

📌 Senior Application Support Engineer (México)
🏢 Ltm
📍 México