About Motivus

At Motivus, we believe in unlocking human potential through innovative, cutting-edge solutions. With over 1,600 team members across 5 countries, we provide a full spectrum of software and digital services. Our teams are dedicated to driving sustainability, pushing the boundaries of technology, and building the next generation of world-class digital solutions that empower our clients and make a lasting impact.

As part of our team, you’ll work alongside forward-thinking professionals committed to creating groundbreaking solutions that shape the future of the industry.

About the Role

We are looking for an experienced Service Delivery Manager – SAP SD AMS to lead end-to-end Application Management Services (AMS) operations for a SAP environment.

This role will be responsible for ensuring service excellence, SLA compliance, operational governance, customer satisfaction, and continuous improvement. The ideal candidate has a strong background in IT Service Delivery and AMS, experience managing SAP support teams, and solid knowledge of SAP SD processes.

Key Responsibilities

- Lead end-to-end delivery of SAP AMS services, ensuring compliance with contractual SLAs and operational KPIs.
- Manage incidents, service requests, escalations, backlogs, and service performance.
- Act as the primary point of contact for customers, leading operational meetings and service governance reviews.
- Monitor service metrics and prepare performance reports, SLA dashboards, and improvement plans.
- Lead and coordinate functional and technical SAP support teams across different locations.




- Oversee incident, problem, and change management processes, ensuring timely resolution and effective communication.
- Drive root cause analysis, corrective actions, and continuous service improvement initiatives.
- Coordinate with SAP, infrastructure, integration, and third-party providers to ensure service continuity.
- Ensure operational processes and support activities align with business priorities and customer expectations.

Required Qualifications
- 5+ years of experience in IT Service Delivery, Application Management Services (AMS), or Managed Services .
- Proven experience managing SAP support operations and customer-facing service delivery.
- Strong knowledge of SAP SD (Sales & Distribution) .
- Experience managing SLAs, KPIs, incidents, escalations, and service governance.
- Experience leading distributed functional and technical support teams.
- Familiarity with ITSM tools such as ServiceNow, Jira, or equivalent platforms.
- Knowledge of ITIL service management practices.
- Experience working with SAP ECC or S/4HANA.
- Advanced English and Spanish communication skills.

Nice to Have
- Knowledge or experience with SAP DSD (Direct Store Delivery) .
- Experience supporting distribution,



logistics, order fulfillment, and invoicing processes.
- Knowledge of SAP integrations with mobile, warehouse, transportation, or third-party platforms.
- ITIL Foundation, PMP, or SAP certifications.
- Portuguese is a plus.

Education Bachelor's degree in Information Technology, Business Administration, Industrial Engineering, or a related field.

What We Are Looking For A proactive and customer-oriented professional with strong leadership, communication, and problem-solving skills, capable of managing complex SAP AMS operations while ensuring service quality, operational stability, and customer satisfaction.

Why Join Us?

Grow Your Career: At Motivus, you will have the opportunity to expand your skills and take on leadership roles in diverse projects.

Work on Emerging Tech: Be at the forefront of innovation by working with cutting-edge technologies and methodologies.

Collaborative Environment: Work with talented teams that value your ideas and contributions.

Learning and Development: We offer a range of L&D; programs to help you advance your career.

Client-Centric Approach: Contribute to solutions that create lasting value for general Fortune 500 clients.

Our Values

Culture of Innovation: We pursue innovation relentlessly, encouraging our teams to explore new ideas and technologies.

Responsibility: We give back to the communities that support us and our clients.

Learning & Development: Our employees lead, learn, and grow, supporting themselves and our clients.

📌 Service Delivery Manager – SAP SD | AMS (Freelance) (México)
🏢 Motivus
📍 México